Return, Exchange & Refund Policy

At Himalayan Hot Honey, we take pride in delivering high-quality products. Due to the nature of food items, we maintain strict policies to ensure product safety and customer satisfaction.

Returns

●     Food products cannot be returned once delivered unless the item is damaged, defective, or incorrect.

●     Customers must notify us within 48 hours of receiving their order if there is any issue.

●     To initiate a return request, customers must provide:

○     Order number

○     Photos of the product and packaging

○     A brief description of the issue

Exchanges

We offer exchanges only under the following circumstances:

●     Wrong product delivered

●     Product damaged during shipping

●     Product received with broken or leaking packaging

Approved exchanges will be processed at no additional cost to the customer.

Refunds

Refunds will be issued only if:

●     The ordered product is unavailable after payment.

●     The product is confirmed to be damaged or defective upon delivery.

●     An exchange cannot be provided for an eligible claim.

Once approved, refunds will be processed within 5–7 business days through the original payment method or via bank transfer/e-wallet, as applicable.

Non-Refundable Items

The following items are not eligible for returns, exchanges, or refunds:

●     Opened or used products

●     Products damaged due to improper storage or handling by the customer

●     Orders returned without prior approval

●     Change-of-mind purchases

Order Cancellation

●     Orders may be cancelled before they are dispatched.

●     Once an order has been shipped, cancellation requests cannot be accepted.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

●     Email: [email protected]

By placing an order with Himalayan Hot Honey, customers agree to the terms outlined in this Return, Exchange & Refund Policy.